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Hat Trick of Success at UK Customer Satisfaction Awards

19/02/2020

Hat Trick of Success at UK Customer Satisfaction Awards

HARTMANN UKI is delighted to be shortlisted as a finalist at the Institute of Customer Services’ UK Customer Satisfaction Awards for the third year in a row.

This year the HARTMANN team has reached the finals again with ‘Best Application of Technology’, as part of their customer satisfaction strategy. The company was also shortlisted for this category in 2018 and for ‘Best Employee Engagement Strategy’ in 2019.

Customer Satisfaction Finalist Logos

Donna Sanders, Supply Chain Project Officer at HARTMANN comments, “Being shortlisted is incredibly special, because the judges include a distinguished panel of industry experts, business leaders and academics.

“This is one of the highest accolades we can achieve and is a reflection of the dedication and innovation within the whole of HARTMANN UKI. We are up against some major UK brands, such as Tesco, TransPennine Express and BT are the only supplier within our sector to be shortlisted.”

Jane Taylor, Client Relationship Director at The Institute of Customer Service, said, “As the professional body for customer service, these awards were designed to recognise organisations and individuals that have implemented successful customer service strategies right across the UK. Our research shows that embedding a customer-centric ethos, understanding the customer journey and continuously improving the customer experience, delivers higher returns over the short, medium and long term.

“These Awards showcase the organisations that are achieving these things and setting the standard, recognising the businesses that are engaging and empowering their employees, investing in technology and delighting their customers.”

HARTMANN UKI has been shortlisted for its work on a duo of technology projects. Clarity is an e-Procurement strategy designed to provide cost savings and efficiencies to the NHS. Clarity creates sustainable solutions to combine data sets and help visualise and manage spend. It is an interactive one-stop-shop and allows the NHS and health partners to control complex data and maximise service efficiencies, which in turn improves patient care and experience.

Clarity works hand in hand with ALiGN, a technical interface between the NHS Spine (patient data) and HARTMANN’s inhouse database, that manages all deliveries to 88,000+ NHS patients. Both the ALiGN service and Clarity are supported completely free, with training, within HARTMANN’s contract provision and is accessible at no cost to the NHS.

Kelly, Home Delivery Manager
Kelly Nicholls, HARTMANN UKI Customer Service Manager and Sue Hogg, HARTMANN UKI SAP Sales Team Leader at last year's awards ceremony.

Donna adds, “We are the only supplier in the market to have developed a symbiotic relationship with NHS Spine technologies, to enhance continence care and continence organisations performance. This technology crucially allows us to operate as a true partner to the NHS, combining their objectives with our expertise. It allows the team to identify potential saving opportunities and improve efficiencies. Something we are understandably very proud of.”

HARTMANN UKI has been a shortlisted finalist in the UK Customer Satisfaction Awards over the last three years, in the categories of:

• Best Application of Technology Award (2018 & 2020) where entrants are required to show how they have successfully applied technology as part of an overall strategy to improve customer satisfaction and provide positive solutions.

• Employee Engagement Strategy Award (2019), where entrants are required to display a cohesive engagement strategy, a comprehensive communication policy and a positive relationship between management and staff.


Jane Taylor adds, “Given the challenging external environment, it is more crucial than ever to highlight, recognise and celebrate when organisations make a positive impact on their customers. Over the last three years, HARTMANN has shown a consistent commitment to the development and engagement of their employees, using their technology to support their service strategy and having a key focus on their customers.”

HARTMANN UKI employs 100 people and supplies more than 88,000 patients via NHS continence contracts, 53,000 registered online customers and more than 60 B2B wound care and continence wholesalers and healthcare practices across the UK and Ireland.

The 2020 UK Customer Satisfaction Awards will take place at The Hilton, Park Lane, London on the 3rd March.

Good luck #TEAMHARTMANNUKI

Watch the video below to learn more about ALiGN

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Watch the video below to learn more about Clarity

Preview image YouTube videos
We use the so-called extended privacy mode to integrate YouTube videos. In this mode, the setting of YouTube cookies on your device is initially blocked when you visit our website. Only when you click on the preview image the video will be loaded. This is possible by the fact that you are technically redirected to the YouTube website. From that point on, we no longer have any control over what data is sent to YouTube and what cookies or other means are used by YouTube to track users or analyze user behavior. For more information about YouTube's use of cookies, please see the Google Privacy Policy and the Google's cookie policy. Once a YouTube cookie is set, you can delete it from your browser at any time. For more information about deleting cookies, please refer to the website of your browser provider.