Hat Trick of Success at UK Customer Satisfaction Awards

HARTMANN UKI is delighted to be shortlisted as a finalist at the Institute of Customer Services’ UK Customer Satisfaction Awards for the third year in a row.

This year the HARTMANN team has reached the finals again with ‘Best Application of Technology’, as part of their customer satisfaction strategy. The company was also shortlisted for this category in 2018 and for ‘Best Employee Engagement Strategy’ in 2019.

Donna Sanders, Supply Chain Project Officer at HARTMANN comments, “Being shortlisted is incredibly special, because the judges include a distinguished panel of industry experts, business leaders and academics.

“This is one of the highest accolades we can achieve and is a reflection of the dedication and innovation within the whole of HARTMANN UKI. We are up against some major UK brands, such as Tesco, TransPennine Express and BT are the only supplier within our sector to be shortlisted.”

Jane Taylor, Client Relationship Director at The Institute of Customer Service, said, “As the professional body for customer service, these awards were designed to recognise organisations and individuals that have implemented successful customer service strategies right across the UK. Our research shows that embedding a customer-centric ethos, understanding the customer journey and continuously improving the customer experience, delivers higher returns over the short, medium and long term.

“These Awards showcase the organisations that are achieving these things and setting the standard, recognising the businesses that are engaging and empowering their employees, investing in technology and delighting their customers.”

HARTMANN UKI has been shortlisted for its work on a duo of technology projects. Clarity is an e-Procurement strategy designed to provide cost savings and efficiencies to the NHS. Clarity creates sustainable solutions to combine data sets and help visualise and manage spend. It is an interactive one-stop-shop and allows the NHS and health partners to control complex data and maximise service efficiencies, which in turn improves patient care and experience.

Clarity works hand in hand with ALiGN, a technical interface between the NHS Spine (patient data) and HARTMANN’s inhouse database, that manages all deliveries to 88,000+ NHS patients. Both the ALiGN service and Clarity are supported completely free, with training, within HARTMANN’s contract provision and is accessible at no cost to the NHS.