Welcome to HARTMANN Online Order Activation

Online Order Activation is available to patients, who receive continence products via NHS prescription.

If you do not receive products via prescription or wish to order additional products exceeding your prescription - HARTMANN Direct allows anyone to purchase continence products online with discreet delivery, direct to your door.

If you are a HARTMANN Home Delivery Customer you can activate your next delivery and select a convenient date for delivery through our Order Activation service.

Before you start, you will need your Patient ID and Passcode from your HARTMANN order despatch note. Once you have this information you are ready to begin. Simply, click the link below and follow the on-screen instructions to log in and activate your next order.

Order Activation is available to consumers and care homes within selected NHS Trusts across the UK. If you require any technical assistance or have difficultly activating your order please contact us on 0800 0289 499 or email

Did you know, Order Activation is available via our HARTMANN Online Order Activation App to iPhone and Android smart phone users. Download the App for free today by visiting the Apple iTunes Store or Google Play.

App StoreGoogle Play